We accept returns for a full refund within 30 days of delivery as long as the item is:. Final-sale items (no returns or exchanges):. Mini helmets follow a separate policy through our fulfillment partner, 417 Helmets — see "Mini helmet returns and exc

We accept returns for a full refund within 30 days of delivery as long as the item is:<ul><li>New with tags attached</li><li>Unworn and free of damage or stains</li><li>Free of odors (smoke, perfume, cologne, etc.)</li><li>Not a final-sale item</li></ul>Final-sale items (no returns or exchanges):<ul><li>Custom jerseys with a name and/or number applied</li><li>Items marked CLEARANCE</li><li>Gift cards</li></ul>Mini helmets follow a separate policy through our fulfillment partner, 417 Helmets &#x2014; see &quot;Mini helmet returns and exchanges.&quot;Damaged or incorrect orders are covered separately &#x2014; see &quot;There is a problem with the item I received.&quot; The 30-day window applies to those cases even on final-sale items.To start a return, see &quot;How do I make an exchange/return?&quot;

What is your return policy?

For most items, returns and exchanges are handled through our Returns Portal:. Start your return →. How it works:. Return shipping:. Exceptions:

For most items, returns and exchanges are handled through our Returns Portal:<a href="https://app.useonward.com/returns/new?s=www.royalretros.com">Start your return &#x2192;</a>How it works:<ol><li>Click Start your return above and file your return.</li><li>Once approved, you&apos;ll receive a shipping label and instructions by email.</li><li>Ship the item back. Items sent back without first requesting a return through the portal cannot be accepted.</li><li>Once we receive and inspect the item, we&apos;ll process your refund.</li></ol>Return shipping:<ul><li>If you purchased Onward returns coverage at checkout, return shipping is covered.</li><li>Otherwise, return shipping is the customer&apos;s responsibility.</li></ul>Exceptions:<ul><li>Mini helmets do not use the Onward portal &#x2014; see &quot;How do I return a mini helmet?&quot;</li><li>Custom jerseys with a name or number are final sale and cannot be returned, but we always replace damaged jerseys.</li></ul>

How do I make an exchange/return?

Refunds are processed once your return has been received and inspected at our warehouse. Timing:. If it's been more than 7 business days since we confirmed your return was received and you don't see the refund, please email info@royalretros.com with

Refunds are processed once your return has been received and inspected at our warehouse.Timing:<ul><li>Once inspected and approved, your refund is issued back to your original payment method.</li><li>Refunds typically take 1&#x2013;3 business days to post to your account, but can take up to 7 days depending on your bank.</li><li>If you purchased Onward returns coverage at checkout, your return shipping was covered.</li></ul>If it&apos;s been more than 7 business days since we confirmed your return was received and you don&apos;t see the refund, please email info@royalretros.com with your order number and we&apos;ll look into it.

When can I expect my refund?

Mini helmets are fulfilled by 417 Helmets, our mini helmet partner. They follow a different return policy from the rest of our products. 417 Helmets policy for mini helmets sold on Royal Retros:. To start a return or exchange: Email info@royalretros.

Mini helmets are fulfilled by 417 Helmets, our mini helmet partner. They follow a different return policy from the rest of our products.417 Helmets policy for mini helmets sold on Royal Retros:<ul><li>Return window: 14 days from date of purchase</li><li>Return authorization is required before shipping anything back</li><li>Return shipping: paid by the customer</li><li>Restocking fee: 20% on returns</li><li>Exchanges: allowed between mini helmets &#x2014; you can exchange for a different team, but not a different shell style</li></ul>To start a return or exchange: Email info@royalretros.com and we&apos;ll route your request to 417 Helmets. They&apos;ll respond with return authorization and instructions.Full 417 Helmets policy: <a href="https://417helmets.com/policies/">https://417helmets.com/policies/</a>

Mini helmet returns and exchanges

Onward is our protection and returns partner. You can add it to your order at checkout for an extra layer of peace of mind. What Onward covers:. How to file a claim or start a return:. Open the Onward Portal →. The portal walks you through everything

Onward is our protection and returns partner. You can add it to your order at checkout for an extra layer of peace of mind.What Onward covers:<ul><li>Package protection. If your order is lost in transit, stolen from your doorstep, or damaged on the way to you, you&apos;re covered. File a claim with Onward and we&apos;ll get you replaced or refunded.</li><li>Returns coverage. Return shipping is covered on eligible returns &#x2014; no out-of-pocket cost to ship the item back.</li></ul>How to file a claim or start a return:<a href="https://app.useonward.com/returns/new?s=www.royalretros.com">Open the Onward Portal &#x2192;</a>The portal walks you through everything: claim details, return authorization, shipping label (if applicable), and tracking.If you didn&apos;t purchase Onward at checkout:<ul><li>You can still file a return through the portal &#x2014; but return shipping is your responsibility.</li><li>Lost, stolen, or damaged-in-transit packages without Onward coverage are handled case-by-case. Email info@royalretros.com with your order number.</li></ul>Important: Mini helmets do not use the Onward portal. See &quot;Mini helmet returns and exchanges.&quot;

RETURNS AND EXCHANGES

What is your return policy?

How do I make an exchange/return?

When can I expect my refund?

Mini helmet returns and exchanges

Onward package protection and returns coverage