We're sorry your order hasn't arrived yet. The first step is to check what kind of item you ordered and how the lead times work. Lead times before shipping:. After the production or processing time above, add transit time for the shipping method you

We&apos;re sorry your order hasn&apos;t arrived yet. The first step is to check what kind of item you ordered and how the lead times work.Lead times before shipping:<table><thead><tr><th>Product</th><th>Time before it ships</th></tr></thead><tbody><tr><td>In-stock items (t-shirts, hats, hoodies, replica jerseys, drinkware)</td><td>4&#x2013;7 business days</td></tr><tr><td>Vintage Icons</td><td>3 business days</td></tr><tr><td>Custom jerseys (made to order)</td><td>3&#x2013;7 weeks production</td></tr><tr><td>Satin jackets, basketball shorts (made to order)</td><td>2&#x2013;4 weeks production</td></tr><tr><td>Mini helmets</td><td>3&#x2013;5 business days</td></tr></tbody></table>After the production or processing time above, add transit time for the shipping method you selected at checkout.A note on Express shipping for made-to-order items: Express only speeds up transit after the item is produced. It does not shorten production time for custom jerseys, satin jackets, or basketball shorts.If your tracking has stopped updating or your order is past the estimated date, please email info@royalretros.com with your order number and we&apos;ll investigate.If USPS says delivered but you don&apos;t have it, check with neighbors and your local post office first &#x2014; USPS sometimes marks packages delivered a day early. If it still doesn&apos;t turn up, email us.Did you purchase Onward package protection at checkout? If your package is lost, stolen, or damaged in transit, you&apos;re covered. See &quot;Onward package protection and returns coverage&quot; for how to file a claim.

I haven't received my order yet

We're sorry — let's get this sorted. Damaged or incorrect orders are handled within 30 days of delivery, including final-sale items. Please email info@royalretros.com with:. What happens next:. The 30-day damage window applies even to items that are

We&apos;re sorry &#x2014; let&apos;s get this sorted. Damaged or incorrect orders are handled within 30 days of delivery, including final-sale items.Please email info@royalretros.com with:<ul><li>Your order number</li><li>A clear photo of the damage or the incorrect item</li></ul>What happens next:<ul><li>Non-custom items: We&apos;ll arrange either a free replacement or a full refund &#x2014; your choice.</li><li>Custom jerseys: We will always replace a damaged custom jersey. Send us a photo of the issue and we&apos;ll take it from there.</li><li>Mini helmets: Damaged mini helmets are routed to 417 Helmets (our mini helmet fulfillment partner) for resolution.</li></ul>The 30-day damage window applies even to items that are otherwise final sale (custom jerseys, clearance).

There is a problem with the item I received

Total time = production/processing time + shipping transit time. Production / processing time before shipping:. Shipping methods (US):. Canada: $12.99 CAD flat (free on orders $175+ CAD).All other countries: $15.99 USD flat. Express shipping on made-

Total time = production/processing time + shipping transit time.Production / processing time before shipping:<table><thead><tr><th>Product</th><th>Time</th></tr></thead><tbody><tr><td>In-stock items (t-shirts, hats, hoodies, replica jerseys, drinkware)</td><td>4&#x2013;7 business days</td></tr><tr><td>Vintage Icons</td><td>3 business days</td></tr><tr><td>Custom jerseys (made to order)</td><td>3&#x2013;7 weeks</td></tr><tr><td>Satin jackets, basketball shorts (made to order)</td><td>2&#x2013;4 weeks</td></tr><tr><td>Mini helmets</td><td>3&#x2013;5 business days</td></tr></tbody></table>Shipping methods (US):<table><thead><tr><th>Method</th><th>Transit time</th><th>Cost</th></tr></thead><tbody><tr><td>Standard</td><td>4&#x2013;7 business days</td><td>$5.99 lightweight / $6.99 jerseys</td></tr><tr><td>Express</td><td>2&#x2013;3 business days</td><td>$12.99</td></tr><tr><td>Free Economy</td><td>4&#x2013;7 business days</td><td>Free on orders $125+</td></tr></tbody></table>Canada:&#xA0;$12.99 CAD flat (free on orders $175+ CAD). All other countries:&#xA0;$15.99 USD flat.Express shipping on made-to-order items: Express only speeds up transit after production. Custom jerseys, satin jackets, and basketball shorts still take their normal production time even with Express selected.

How fast will my order ship and arrive?

After you've placed an order, here's how to reach us if you need to change something or submit a photo. To change details on a custom jersey order (size, name, number, etc.):. Email info@royalretros.com with your order number and the change you'd lik

After you&apos;ve placed an order, here&apos;s how to reach us if you need to change something or submit a photo.To change details on a custom jersey order (size, name, number, etc.):Email info@royalretros.com with your order number and the change you&apos;d like, as soon as possible.<ul><li>Changes are accepted within 48 hours of purchase.</li><li>After 48 hours, the order has moved to production and can no longer be changed.</li><li>If you need to cancel after 48 hours, a 20% restocking fee applies.</li></ul>To submit a photo of a damaged or wrong product:Please use our Returns Portal &#x2014; you can upload your photo directly as part of your return or replacement request.<a href="https://app.useonward.com/returns/new?s=www.royalretros.com">Start your return &#x2192;</a>For a custom design idea or out-of-stock request:Email custom@royalretros.com with photos and a short description of what you have in mind, and our team will review and get back to you.

ORDER ISSUES

I haven't received my order yet

There is a problem with the item I received

How fast will my order ship and arrive?

How do I submit a photo or change details for my order?