I haven't received my order yetUpdated 17 days ago
We're sorry your order hasn't arrived yet. The first step is to check what kind of item you ordered and how the lead times work.
Lead times before shipping:
| Product | Time before it ships |
|---|---|
| In-stock items (t-shirts, hats, hoodies, replica jerseys, drinkware) | 4–7 business days |
| Vintage Icons | 3 business days |
| Custom jerseys (made to order) | 3–7 weeks production |
| Satin jackets, basketball shorts (made to order) | 2–4 weeks production |
| Mini helmets | 3–5 business days |
After the production or processing time above, add transit time for the shipping method you selected at checkout.
A note on Express shipping for made-to-order items: Express only speeds up transit after the item is produced. It does not shorten production time for custom jerseys, satin jackets, or basketball shorts.
If your tracking has stopped updating or your order is past the estimated date, please email [email protected] with your order number and we'll investigate.
If USPS says delivered but you cannot locate it
First, please confirm the shipping address and check your mailbox, around your property, with other household members, neighbors, and your building office if applicable. USPS may place packages in a secure location or a parcel locker.
If the package has not turned up after two business days, please contact your local USPS Post Office with your tracking number and ask it to open a local delivery inquiry. The local office is the USPS location able to investigate the delivery further.
If you purchased Onward package protection
Onward package protection covers eligible lost, stolen, and delivery issues. Please file a claim through Onward using your order number and the email address used at checkout.
If USPS confirms a delivery error
Please send us the USPS case reference or written outcome. We will review the appropriate next step.
Where USPS continues to confirm delivery and no delivery error is identified, we are unable to automatically issue a refund or replacement for an order that did not include package protection.